Digital Design Director

  • January 2022

We are looking for a Digital Design Director to join our team for maternity cover for approximately one year. You will be working 100% remotely, 3-4 days a week.

About Here I Am

Here I Am Studio create digital ways to include the excluded. Digital strategies, systems, products and services that are precisely designed to meet and overcome the emotional, physical and environmental factors that are preventing inclusion.

Digital experiences that are affordable, safe and easy to access and use - anywhere. That provide the user with new, or better access to information, services or people, to help them safely progress their life, and the lives of those around them.

We have been creating digital ways to include the excluded since before the beginning of the digital revolution. We have over 30 years of collective experience and our products and services have helped to include over 20 million excluded people, in some of the hardest to reach places in the world including Syria, South Sudan and North East Nigeria.

We begin each new project with a beginner’s mindset: an understanding that despite our deep experience, we will encounter new problems, unique to the user and their environment. But we also bring an unwavering belief that today, the technology exists to solve most problems, and we are determined to find that way.

Here I Am is a female led, 100% remote studio. Our extended team joins us from Europe, Africa, Asia, North America and Latin America. As such we are incredibly well set up to support every member of our team, virtually. We have the tools, activities (and mindset) to ensure that despite the distance between us, every member of the team feels valued, included and listened to.

About the role

We are looking for a Digital Design Director to join our team for maternity cover for approximately one year. You will be working 100% remotely, 3-4 days a week.

As Digital Design Director at Here I Am, you will champion inclusive design. You will ensure all decisions across strategy, design and development are informed by user insight, to ensure that what we are creating is precisely designed to include the excluded.

You’ll be intuitive on how best to support the people, projects and partners within Here I Am. You’ll know when to get stuck into the detail yourself, and when to direct and support your team to set them up for success. You’ll be responsible for ensuring that our designers are learning and developing, and that each of our projects is heading in the best possible direction.

Your strengths will straddle design strategy, design research and design delivery. You’ll lead new proposals in partnership with HIA leadership team and structure the strategy, research and design aspects of each project.

You’ll be confident in designing and leading strategic workshops and activities that facilitate understanding, ideation, co-creation, validation and decision making to steer projects in the optimum direction.

We are a small team and we all play our part in the daily life of the studio; self-starters and committed people that want to make a positive difference in the world, will love working with us.

We are looking for you to;

  • Be confident and experienced at managing and directing individuals and teams
  • Have proven experience creating and leading digital products and services that have a positive impact on their users
  • Have a passion and wealth of experience in inclusive design and be led by this in all decision making
  • Have experience working within the social impact sector, in particular leading research and co-creation activities
  • Think strategically and systemically about opportunities and challenges and be confident to challenge the partners that we work with to set the project up for success
  • Be experienced in leading strategic discovery work that encompasses facilitation, research, ideation, co-creation, validation and data driven decision making to confidently and collaboratively define the direction of every project
  • Be comfortable with ambiguity and experimentation in the design process, but know when to guide the team and partner in a more decisive direction
  • Be well-versed in balancing priorities within project delivery, balancing the wider strategic goals with pragmatic trade-offs to ensure a successful delivery
  • Be adept at building partner relationships and contributing to business development
  • Strive to improve process, approaches and strategy for the design team and across the whole studio.
  • Support HIA in developing their brand and tone of voice to become a leading voice in design for the social impact sector
  • Be informed and enthused by emerging trends in the design and design research practices
  • Be always eager to learn and develop your skills and have the confidence to ask for support when you need it

It would also be beneficial if you;

  • Have service design experience that straddles both digital and non-digital touchpoints
  • Speak additional languages. Swahili would be particularly beneficial

Get in touch

We would love to hear from you if you are interested in this role. Please email us at

To help us with your application please provide:

  • An up to date CV and portfolio
  • An introduction to your skills and experience in relation to what you understand we are looking for